Geek out with us
Below is a rundown of our managed services packages in more detail and we dive into the nitty-gritty details. If you'd like to find out more, feel free to contact us.
Take the Heavy Lifting out your IT Operations
Six Star: First Response is your ultimate IT support solution, designed to streamline operations and empower your business to thrive. Leveraging our custom-built Six Star: Manage Hospitality and IT Management platform, integrated with cutting-edge Remote Monitoring and Management tools, we offer comprehensive day-to-day remote IT operations management for businesses of any size.
With Six Star: First Response, you can standardise support offerings, free up time for IT managers, and ensure technical backup during projects or unexpected events. Let us handle the heavy lifting so you can focus on driving your business forward.
Key Features of First Response
1
End User
Support
Offering OS Patch Management, first-line support for user device issues, and email support.
2
End User Device Support
Access to 24/7 telephone and email support, escalation of issues, and access to the Six Star: Manage platform.
3
Core Infrastructure Monitoring
Providing server antivirus, proactive software patching, and real-time remote monitoring.
4
Service Request Management
Streamlining processes with legally compliant forms, built-in approval systems, and comprehensive onboarding/leavers processes.
5
Licensing & Renewals Management
Live monitoring of licensing, automated analysis of Office 365 usage, and streamlined license renewals.
6
Access to Six Star: Manage
Providing full user access to the platform, on-demand requesting of PAYG services, and live asset & licensing data with one-click management options.
Taking Ownership of Your IT Operations
Six Star: Resolve is the ultimate complement to Six Star: First Response or your in-house 1st line team. Our team takes full ownership of your IT systems, compliance, and management, assuming the roles of IT Manager and 2nd/3rd line support. With a focus on keeping you informed and ensuring smooth operations, we handle end-to-end IT issues and provide support for third-party vendors and auditors, all at a fraction of the cost of an in-house service.
Key Features of Resolve
1
End User
Support
Offering ownership of email security issues and comprehensive escalation to Six Star Global Engineer IT or third parties.
2
End User Device Support
Providing OS Patch Management, ownership of user device issues, and remote printer troubleshooting.
3
Sales & Procurement
Facilitating pre-configured hardware delivery directly from selected vendor-partners or via Six Star Global facilities.
4
Account
Management
Conducting annual budgetary reviews, resolving business IT challenges, and offering in-person account management meetings.
5
Third-Party Management
Handling third-party service requests and overseeing IT support incidents with a customisable approval system.
6
Core Infrastructure Support
Ensuring business continuity with 24/7 critical cover, on-site 4-hour response worldwide, and physical maintenance of network hardware.
Fully Covered from End to End!
Six Star: E2E is a comprehensive solution for businesses seeking end-to-end IT support, security, compliance, and operations assistance. Combining the features of Six Star: First Response and Six Star: Resolve, this fully Managed Services product ensures seamless management of all your IT needs.
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Six Star: E2E is the ultimate solution for businesses looking to outsource their entire IT operations, delivering best-in-class support and allowing you to focus on your core business objectives. Let us handle the complexities while you enjoy peace of mind and efficient operations.
Key Features of E2E
1
Complete IT
Support
Covering everything from end user device support to core infrastructure monitoring and management.
2
Enhanced Security Measures
Providing proactive measures such as server antivirus, malware protection, and compliance management.
4
Third Party Management
Managing requests for third-party services and facilitating smooth cooperation with external vendors.
5
Business
Continuity
Guaranteeing 24/7 critical cover, rapid on-site response times, and maintenance of network hardware for uninterrupted operations.
3
Streamlined Operations
Offering service request management, sales & procurement support, and comprehensive account management.
6
Core Infrastructure Support
Providing full user access to our IT platform, enabling on-demand services and access to valuable data and reports.
Everything you need in one convenient package.
Six Star: Complete offers a comprehensive package that encompasses all the features of our First Response, Resolve, and End-2-End managed services plans. Since 2020, we've included several staple features in the package at no additional cost, providing exceptional value for your IT needs.
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In addition, Six Star: Complete offers assessments for Security, Network, Exchange, SQL, Microsoft Cloud, and HIPAA/PCI compliance, ensuring your business stays protected and compliant without added expenses. Join us on Six Star: Complete and maximize your IT savings while enjoying top-notch services.
Key Features of Complete
1
Inclusive Antivirus and Malware Protection
Protect your systems without added costs, ensuring data security, all included in Complete.
2
Comprehensive Backups and Disaster Recovery Solutions
Safeguard against data loss and downtime, ensuring business continuity.
3
Two Six Star: Secure Forms Included
Enhance security with two secure forms, protecting sensitive data. Ask for more details.
4
Biannual Maintenance Visits Discount
Save 15% on labour costs for maintenance, optimising your IT budget and keep things running smoothly.
5
Telephony Support Included
Guarantee flawless communication channels to optimise business operations, with on-hand access to our telephony experts.
6
Substantial Discounts on IT Services
Use Six Star to your full advantage. Save up to 15% on engineering, professional, and development team rates.