Managed Services at our Core
IT-managed services are like having your very own team of tech superheroes, who handle all the behind-the-scenes IT so you can focus on what you do best – looking after your guests.
IT Management for
Every Hotel
24/7 Support, 365 Days of the Year
Get instant IT assistance with our Follow The Sun support model, and 24/7 access to Six Star: Manage.
Expertise at Every Moment
We have hundreds of years of combined experience as well as all our products and services being designed with you in mind.
Full Access to Six Star: Manage
Six Star: Manage is your access to everything from tickets to license management, all from your phone or laptop.
OS Patch
Management
We give your device regular check-ups to keep it healthy and secure, ensuring you enjoy great performance and protection against cyber threats.
Your Own Account Manager
We want to make sure you're getting the attention you deserve. We assign a dedicated account manager to every client.
End User
Support
We're like having a tech-savvy friend always on call, ensuring you can troubleshoot issues and maximise productivity hassle-free.
Take the Heavy Lifting out your IT Operations
Six Star: First Response simplifies IT by handling all the behind-the-scenes work, thanks to our custom platform and cutting-edge tools. Whether you're a small boutique hotel or a large resort, Six Star can take care of your remote IT needs efficiently.
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Ideal for properties with their own IT setup, First Response streamlines support, saves time for IT managers, offers coverage during vacations or sick leaves, and provides technical backup for projects or emergencies. With us, you can focus on running your business and making guests happy while we handle the tech side seamlessly.
Taking Ownership of Your IT Operations
Six Star: Resolve offers comprehensive IT support whether you're already using Six Star: First Response or have your own in-house team. Our team takes charge of your IT systems, ensuring compliance, smooth operation, and timely support.
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Acting as your IT manager and providing second and third-line support, we keep you informed, handle vendor and auditor communications, and ensure your business maintains modern IT support without the hefty cost of an in-house service.
Fully Covered from End to End!
Six Star: Resolve offers comprehensive IT support whether you're already using Six Star: First Response or have your own in-house team. Our team takes charge of your IT systems, ensuring compliance, smooth operation, and timely support.
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Acting as your IT manager and providing second and third-line support, we keep you informed, handle vendor and auditor communications, and ensure your business maintains modern IT support without the hefty cost of an in-house service.
Everything you need in one convenient package.
Six Star: Complete offers a comprehensive package that encompasses all the features of our First Response, Resolve, and End-2-End managed services plans. Since 2020, we've included several staple features in the package at no additional cost, providing exceptional value for your IT needs.