Our core Managed Services
IT-managed services are like having your very own team of tech superheroes, who handle all the behind-the-scenes IT so you can focus on what you do best – looking after your guests.
Managed Services for every hotel
24/7 Support, 365 Days of the Year
Get instant IT assistance with our Follow The Sun support model, and 24/7 access to Six Star: Manage.
Full Access to Six Star: Manage
Six Star: Manage is your access to everything from tickets to license management, all from your phone or laptop.
Your Own Account Manager
We want to make sure you're getting the attention you deserve. We assign a dedicated account manager to every client.
Expertise at Every Moment
We have hundreds of years of combined experience as well as all our products and services being designed with you in mind.
OS Patch Management
We give your device regular check-ups to keep it healthy and secure, ensuring you enjoy great performance and protection against cyber threats.
End User Support
We're like having a tech-savvy friend always on call, ensuring you can troubleshoot issues and maximise productivity hassle-free.
Our Managed Services Packages
- Six Star: First Response
- Six Star: Resolve
- Six Star: End-2-End
Six Star: First Response
Taking the Heavy Lifting out of Your IT Operations
Six Star: First Response simplifies IT by handling all the behind-the-scenes work, thanks to our custom platform and cutting-edge tools. Whether you're a small boutique hotel or a large resort, Six Star can take care of your remote IT needs efficiently.
Ideal for properties with their own IT setup, First Response streamlines support, saves time for IT managers, offers coverage during vacations or sick leaves, and provides technical backup for projects or emergencies. With us, you can focus on running your business and making guests happy while we handle the tech side seamlessly.
Six Star: Resolve
Taking Ownership of Your IT Operations
Six Star: Resolve offers comprehensive IT support whether you're already using Six Star: First Response or have your own in-house team. Our team takes charge of your IT systems, ensuring compliance, smooth operation, and timely support.
Acting as your IT manager and providing second and third-line support, we keep you informed, handle vendor and auditor communications, and ensure your business maintains modern IT support without the hefty cost of an in-house service.
Six Star: End-2-End
Fully Supported From End to End!
Six Star: E2E is your all-in-one solution for comprehensive IT support, security, compliance, and operations assistance. It combines the features of Six Star: First Response and Six Star: Resolve to provide end-to-end support for your business.
Perfect for organizations looking to outsource their entire IT operations, Six Star collaborates with business leadership or general/operations managers to deliver top-notch IT services tailored to your needs. With Six Star: E2E, your business benefits from seamless and reliable IT operations, allowing you to focus on your core objectives worry-free.
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Let's dive into the nitty-gritty details!
Six Star: First Response
Take the Heavy Lifting out your IT Operations
Six Star: First Response is your ultimate IT support solution, designed to streamline operations and empower your business to thrive. Leveraging our custom-built Six Star: Manage Hospitality and IT Management platform, integrated with cutting-edge Remote Monitoring and Management tools, we offer comprehensive day-to-day remote IT operations management for businesses of any size.
With Six Star: First Response, you can standardise support offerings, free up time for IT managers, and ensure technical backup during projects or unexpected events. We'd like to handle the heavy lifting so you can focus on driving your business forward.
First Response
Key Features List:
End User Device Support
Offering OS Patch Management, first-line support for user device issues, and email support.
End User Support
Access to 24/7 telephone and email support, escalation of issues, and access to the Six Star: Manage platform.
Core Infrastructure Monitoring
Providing server antivirus, proactive software patching, and real-time remote monitoring.
Service Request Management
Streamlining processes with legally compliant forms, built-in approval systems, and comprehensive onboarding/leavers processes.
Licensing & Renewals Management
Live monitoring of licensing, automated analysis of Office 365 usage, and streamlined license renewals.
Access to Six Star: Manage
Providing full user access to the platform, on-demand requesting of PAYG services, and live asset & licensing data with one-click management options.
Six Star: Resolve
Taking Ownership of Your IT Operations
Six Star: Resolve is the ultimate complement to Six Star: First Response or your in-house 1st line team. Our team takes full ownership of your IT systems, compliance, and management, assuming the roles of IT Manager and 2nd/3rd line support. With a focus on keeping you informed and ensuring smooth operations, we handle end-to-end IT issues and provide support for third-party vendors and auditors, all at a fraction of the cost of an in-house service.
Resolve
Key Features List:
End User Device Support
Providing OS Patch Management, ownership of user device issues, and remote printer troubleshooting.
End User Support
Offering ownership of email security issues and comprehensive escalation to Six Star Global Engineer IT or third parties.
Sales & Procurement
Facilitating pre-configured hardware delivery directly from selected vendor-partners or via Six Star Global facilities.
Account Management
Conducting annual budgetary reviews, resolving business IT challenges, and offering in-person account management meetings.
Third-Party Management
Handling third-party service requests and overseeing IT support incidents with a customisable approval system.
Core Infrastructure Support
Ensuring business continuity with 24/7 critical cover, on-site 4-hour response worldwide, and physical maintenance of network hardware.
Six Star: End-2-End
Fully Supported from End to End!
Six Star: E2E is a comprehensive solution for businesses seeking end-to-end IT support, security, compliance, and operations assistance. Combining the features of Six Star: First Response and Six Star: Resolve, this fully Managed Services product ensures seamless management of all your IT needs.
Six Star: E2E is the ultimate solution for businesses looking to outsource their entire IT operations, delivering best-in-class support and allowing you to focus on your core business objectives. Let us handle the complexities while you enjoy peace of mind and efficient operations.
E2E
Key Features List:
Complete IT Support
Covering everything from end user device support to core infrastructure monitoring and management.
Enhanced Security Measures
Providing proactive measures such as server antivirus, malware protection, and compliance management.
Streamlined Operations
Offering service request management, sales & procurement support, and comprehensive account management.
Third Party Management
Managing requests for third-party services and facilitating smooth cooperation with external vendors.
Business Continuity
Guaranteeing 24/7 critical cover, rapid on-site response times, and maintenance of network hardware for uninterrupted operations.
Core Infrastructure Support
Providing full user access to our IT platform, enabling on-demand services and access to valuable data and reports.
One More Thing...
The Best Managed Services Package We Offer
Six Star: Complete
Everything you need in one convenient Package
Six Star: Complete offers a comprehensive package that encompasses all the features of our First Response, Resolve, and End-2-End managed services plans. Since 2020, we've included several staple features in the package at no additional cost, providing exceptional value for your IT needs.
In addition, Six Star: Complete offers assessments for Security, Network, Exchange, SQL, Microsoft Cloud, and HIPAA/PCI compliance, ensuring your business stays protected and compliant without added expenses. Join us on Six Star: Complete and maximize your IT savings while enjoying top-notch services.
Complete
Key Features List:
Inclusive Antivirus and Malware Protection
Protect your systems without added costs, ensuring data security, all included in Complete.
Comprehensive Backups and Disaster Recovery Solutions
Safeguard against data loss and downtime, ensuring business continuity.
Two Six Star: Secure Forms Included
Enhance security with two secure forms, protecting sensitive data. Ask for more details.
Biannual Maintenance Visits Discount
Save 15% on labour costs for maintenance, optimising your IT budget and keep things running smoothly.
Telephony Support Included
Guarantee flawless communication channels to optimise business operations, with on-hand access to our telephony experts.
Substantial Discounts on IT Services
Use Six Star to your full advantage. Save up to 15% on engineering, professional, and development team rates.